The breach notification the AI drafted is the MSSP's liability surface, not the client's.
MSSPs and SOC providers deploy AI for threat analysis drafting, incident summary generation, policy templates, customer-facing incident notifications, SLA reporting, and vulnerability disclosure communications. 100% of MSSPs plan AI deployment. The governance gap is 44 points. When an AI-generated incident notification mischaracterizes the severity, scope, or timeline of a breach, the MSSP faces client contract liability and potential regulatory exposure under state data breach notification laws. The AI that was supposed to accelerate response becomes the liability.
What Ontic Does Here
Ontic's Refinery enforces customer-facing incident notification governance, SLA reporting compliance, and vulnerability disclosure accuracy as deterministic guardrails. The Clean Room produces breach investigation evidence packages and client audit response files with full provenance. The MSSP's incident response workflow generates governed output at SOC speed without accuracy trade-offs.
Recommended Deployment
Studio
Assists judgment
- •Threat analysis drafting
- •Incident summary generation
- •Policy template assist
Refinery
Enforces authority
★ Start here
- •Customer-facing incident notification governance
- •SLA reporting compliance
- •Vulnerability disclosure templates
Clean Room
Enforces defensibility
- •Breach investigation evidence packages
- •Client audit response files
Expansion path: refinery -> clean_room
Regulatory Context
NIST Cybersecurity Framework 2.0 applies to MSSP governance documentation. SOC 2 applies to MSSP service delivery evidence. State data breach notification laws (50 states, varying requirements) apply to AI-generated incident communications. PCI DSS applies to MSSPs handling cardholder data. HIPAA applies to MSSPs serving healthcare clients. CISA directives apply to MSSPs supporting critical infrastructure clients.
Applicable Frameworks
Common Objections
"We move at SOC speed. Governance slows down incident response."
Ontic's guardrails fire at generation time — milliseconds, not hours. The alternative is an ungoverned AI-generated incident notification that mischaracterizes a breach and triggers regulatory action. The governance is not the bottleneck. The ungoverned output is the risk.
Evidence
- →In our research, 100% of MSSPs reported plans to deploy AI; only 14% reported a formal governance framework
- →State breach notification penalties vary widely, with some jurisdictions imposing thousands per violation and aggregate caps reaching into the hundreds of thousands per incident
- →Client contract SLAs increasingly include AI governance requirements
- →SOC 2 auditors examining AI-generated incident documentation
Questions to Consider
- ?Are AI-generated incident notifications reaching clients?
- ?If a client or regulator challenged the accuracy of an AI-generated breach notification, could the MSSP produce the evidence chain?
- ?Have client contracts been reviewed for AI governance requirements?
Primary Buyer
CEO / VP Operations / Head of SOC
Deal Size
Mid-Market ($25K–$150K ACV)
Implementation
Medium — Weeks with integration
Start With
Refinery
Ready to see how Ontic works for mssp / soc provider?